Overview of PIR

Partners in Recovery (PIR) is a program for people experiencing severe and persistent mental illness, who also have complex needs which require a comprehensive and co-ordinated response from a range of sectors – including health, housing, income support, disability, education and employment.  The program is a federal government initiative.

We identify and coordinate services, and we work to improve the system.

Why PIR was developed

PIR is a federal government initiative. The ultimate objective of PIR is to improve the system response to and outcomes for, people with severe and persistent mental illness who have complex needs by:

  • facilitating better coordination of clinical and other supports and services to deliver person-centred support individually tailored to the person’s needs
  • strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering services to the PIR target group
  • improving referral pathways that facilitate access to the range of services and supports needed by the PIR target group and
  • promoting a community based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs.

For more information on Partners in Recovery across Australia click here.

How does PIR work for individuals?

PIR support facilitators work with individuals to help them develop a recovery action plan. Support facilitators then help to co-ordinate a range of services and supports to make this plan happen, using flexible funds where necessary.

How does PIR work for the system?

We identify the parts of the system that need to change through the direct work that our support facilitators do with individuals. We also ask consumers, carers and workers within the system what needs to change. Where it’s helpful, we review relevant sources of evidence to produce reports that inform our work, and draw on local and national data.

We have two main ways of making change happen. Firstly, by our support facilitators identifying and addressing systemic issues as they arise through their work, and secondly by identification and action on systems issues at a strategic level, driven by the Loddon Mallee Murray Partners in Recovery Reference Group (a multi-agency partnership group), and in consultation with consumers and carers. Our Reference Group has named seven key areas for system change our system reform activities.

LMM_PIR | Brochure

LMM_PIR | Poster

PIR region

The geographic area of the Loddon Mallee Murray Partners in Recovery covers almost 50,000km². It incorporates parts of Victoria and New South Wales including Bendigo, Castlemaine, Echuca, Deniliquin, Donald, Birchip and Swan Hill.


PIR people

Partners in Recovery Coordinators

PIR Coordinators, employed by the lead agency, support the delivery of PIR both at a strategic and operational level. Specific duties of individual PIR Coordinators vary. Lead roles split between the cocoordinators include the areas of intake, mentoring, communications, learning and development, development of PIR for Aboriginal and Torres Strait Islander communities, evaluation, client information management system and contracts monitoring. PIR Coordinators also hold responsibility for resourcing specific systems change priority areas. All PIR Coordinators have a role in delivering system level improvements and reform.

Support Facilitators

Support Facilitators are the main PIR workforce and are employed by our contracted agencies.

Support Facilitators receive referrals and carry out comprehensive needs assessments with clients. They engage and collaborate with clients, carers and relevant services to develop, implement, monitor and maintain multi agency action plans tailored to meet clients’ holistic recovery needs. They convene and chair action team meetings and review progress against desired outcomes. In addition to individual client work, they promote PIR, and contribute to mapping of service systems. Importantly, support facilitators identify and implement system level solutions where opportunities arise to improve service system responses to the broader population of people who have severe and persistent mental illness in the LMM region.